Refund policy
If you have received the incorrect items or the items you have received are faulty, please email support@heysmileteeth.com to discuss with us further. If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.
- Items must be returned to us within 30 days of your purchase date.
- Products must be returned unused, unopened and in original packaging.
- Contact our Customer Support team with photos of your unopened products and valid proof of purchase from Hismileteeth.com, and wait for approval before sending them back to us.
- We do not provide prepaid shipping labels, and original shipping costs are excluded from the refund
- Ensure your return has a tracking number and send it through to our team so we can confidently track your order back to our warehouse.
- Refunds are provided back to the original method of payment once it has been received and passed inspection from our warehouse.